Tenancy Administrator (Part-Time)
SACO offers one of the UK’s leading serviced apartment networks, providing business and leisure travellers a cost effective alternative to hotel accommodation. Providing quality and comfortable serviced apartments in many of the UK’s main cities, we have big plans to continue our expansion and we are looking for someone to join our innovative team.
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JOB PURPOSE:
To support the Product Manager in the managing of tenancy agreements for all relevant SACO locations. Key to the role will be developing an organised process in sorting tenancy agreements, notifying all relevant internal departments, liaising with utility providers and ensuring an efficient process is in place for notifying all relevant parties when tenancy agreements are terminated. This will cover all types of product, including feeding into new SACO developments, leased properties and corporate housing. Support will also be required in the loading and managing of Network Partner content, including confirmations.
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KEY RESPONSIBILITIES
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KEY PERFORMANCE INDICATORS
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Tenancy Administration:
- Review all tenancy agreements to ensure content is accurate and within agreed terms.
- Co-ordinate the tenancy calendar ensuring all tenancy agreements are added on to the system with break clauses and termination dates clearly highlighted and communicated to the relevant departments when approaching.
- Collate inventory and schedule of conditions and associated paperwork. Ensure hand backs are co-ordinated effectively and costs for damage minimised.
- Establish an organised filing system to ensure all tenancy agreements and accompanying paperwork is securely stored and easily accessible.
- Liaise with internal accounts to set up rental payments and ongoing standing orders. Make regular checks to ensure these are processed in line with the tenancy terms and support with queries over rent.
- Ensure all relevant EPC and NICEIC certificates are obtained.
- Advise Product Manager of pending renewals and breaks and notify agents of termination where agreed.
- Responsible for the setting up and termination of all utilities.
- Deal with any utility queries.
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- Meet set deadlines
- Prompt response times for information
- Monthly/ annual turnover
- Revenue/ occupancy targets achieved
- Organised filing system (both electronically and hard copy)
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System Database Management:
- Liaise with the Product Manager and the Central Operations Manager in adding and removal of all new apartments to SACO’s database.
- Ensure accurate and relevant information is easily accessible to internal and external customers.
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- System audits
- User feedback
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Internal and External communications:
- Maintain good relationships with letting agents, landlords and utility providers.
- General administration duties on behalf of SACO’s Operations department to include raising purchase orders and general telephone administration.
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- Feedback from letting agents, landlords
- Met set deadlines
- Prompt response times for information
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Self development and management:
- Take responsibility for own development to ensure that knowledge of apartments on the network is excellent.
- Keep up to date on industry news – Business Travel, serviced apartment industries, residential property developments.
- Ensure excellent working knowledge of relevant SACO systems.
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- Objectives delivered
- Feedback from line manager
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VALUES – the way we do things at SACO
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We stand for excellence in everything that we do, first class results, outstanding customer service and a fresh approach that keeps our customers coming back. Our core values are, therefore:
Excellence – We aim to be experts in our field. We make sure we do the little things right all of the time and keep setting ourselves higher standards to ensure we stay ahead of the competition.
Results – We are all here because we are trying to deliver a result. We set clear objectives and track how well we are doing. And when we do succeed, we celebrate success for individuals, teams and the company as a whole.
Service – SACO likes to treat others as we would like to be treated ourselves. Great service is about making people feel valued and respected and is the best way we can differentiate our brand.
Approach – We try to take a positive approach to everything and while what we are doing may be called "work", there's no reason why it can't be enjoyable and fun at the same time.
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COMPETENCIES
- Accuracy
- Organisational skills
- Relationship building and management
- Customer focused
- Communication skills
- Team player
- Good computer skills, including Microsoft Office (Excel)
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EXPERIENCE
- The successful individual will either come from a property or customer liaison background and have exceptional organisational skills as efficiency is vital. Experience of tenancy management is desirable.
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LOCATION
Part time hours (24 hours per week)- either condensed to 3 day period or over a 5 day week.
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Due to the high volume of applications we receive, please accept that if you do not receive a reply from us your application has not been successful on this occasion.
